First United National Bank, The FUN Bank, was recently awarded top honors in the Overall Quality category from Banking Choice Awards. The Banking Choice Awards, presented by American Business Media, and based on benchmarks provided by Rivel Banking Benchmarks, are conducted biannually with awards announced annually.
To receive such an award, interviews are conducted independently of any financial institution. People that are interviewed are chosen based on the current US census to represent sample households and businesses in Pennsylvania. In Pennsylvania, interviews were conducted to assemble 415,022 reviews that covered 463 financial institutions.
Survey respondents are not told the subject of the interview beforehand nor do they know the banks in review before the interview. These measures allow for the most unbiased and most objective results possible. Respondents are asked to evaluate up to 53 different criteria about the institution/s they use for their banking services. Those criteria are centered around products and services, brand image, community service, customer service, and other subjects.
The results of these interviews can be shared with the financial institution so that they can better understand their market, their customers, prospective customers, customer loyalty, and also public image. This information can help ensure growth through understanding the needs and opinions of quality customer service and products.
The FUN Bank is honored to receive the award for Overall Quality in western Pennsylvania and would like to thank respondents for their valuable input. They would also like to thank their customers for their trust and loyalty.
The FUN Bank offers a variety of deposit and lending products and services that are both traditional and modern, appealing to both consumer and business customers alike. As a local, hometown bank, all lending decisions are made locally, which helps eliminate long waiting times for loan approval. They also believe in donating to and supporting local organizations, charities, and schools, giving back to the communities they live and work in.
The First United National Bank is a nationally chartered, FDIC-insured, independently owned community bank that operates full-service branches in Fryburg, Oil City, New Bethlehem, Franklin, Clarion and Cranberry.