The Hardware Man - Reflections after one year of retail

Howdy Folks,

One year ago, my wife and I closed on the purchase of Clintonville Hardware & Rental. It was a momentous day for us, as it was a venture we took our time getting into. We remember the feeling of “Did we do the right thing?”. What will tomorrow (and the next dozen years) be like?

Now, one year later, we can recall those emotions, review pictures and data and easily summarize – yes. This was a good decision, not without some stress, but an overall satisfying venture that we are enjoying.

While we do not like to bring unnecessary attention to ourselves, some background is in order. We have decades of experience supporting the Hardware space with our point-of-sale computer software. With a Business degree in Finance and Economics from Slippery Rock University and work experience in Human Resources and Information Technology, we consult with store owners throughout the country on a wide variety of subjects that affect their business. I like to say now – I thought I knew a lot about hardware and retail. Which I did. But I know so much more now.

With an established store now ours, we began our adjustments to the business as we set out in our business plan. Being boots on the ground allowed us to see how changes affected traffic, poll customers on what they want and need and better understand how the back end of this business ran. We re-arranged the front, from outside to inside and added and revamped a couple key areas.

We saw opportunity for providing equipment rentals which has resulted in a wider demographic draw. Plumbing has always been a strong department at the store. We built on that and went deeper in quantities. With a large Amish customer base, we carry some differently spec’d items, such as water line to accommodate their air-powered plumbing systems and got deeper into battery and low voltage systems. Coal and stove pipe are critical supplies for many. Impulse purchases have always been a revenue booster, one drink or candy bar at a time. Interestingly enough, we can’t seem to sell a diet soda.

We understand we have an obligation to serve those in our community with dignity, ensuring we provide quality customer service and information to those who may not know how to handle a repair project. Our community relies on the store for convenience and properly priced product, and our partnerships with wholesalers have been key in providing those wins. One year on, we are thankful for our employees, each customer we can assist, for the neighboring businesses we can supply and relationships we have been able to build.

A special shoutout to The Progress News for providing news coverage and advertising opportunity to our area and to our friendly competition throughout the coverage zone. Please support these advertisers as they are vital to the region’s success.

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Daniel Karns and his wife own Clintonville Hardware & Rental along with other businesses. Join the discussion by contacting him at info@clintonvillehardware.com.